Natasha Rafatnia

Founder and creator of Roberts Law a specialist debt litigation and insolvency law firm. A seasoned leader and award-winning professional who relentlessly wants to exceed standards and client service.

Samia‑Marie Shanahan is an experienced operations and administrative professional with a strong background in legal support, office management, and team leadership. With a career spanning senior PA roles, office management, and operational oversight, she is known for her ability to manage complex workloads, streamline processes, and maintain consistently high standards across fast‑paced legal environments. She has supported senior legal figures, coordinated multi‑site operations, and led teams to deliver efficient, well‑structured administrative services. Samia brings a detail‑driven, organised, and proactive approach to ensuring the smooth running of day‑to‑day operations.

Leigh O’Neill is an experienced litigation specialist with over a decade of hands‑on expertise in defended debt matters, technical case handling, and legal administration. Having progressed through a series of increasingly senior roles within litigation and debt recovery, she is recognised for her strong technical knowledge, meticulous case management, and ability to handle complex defended files with confidence and accuracy. Her background includes drafting witness statements, managing applications, reviewing defences, preparing court documents and supporting colleagues across both pre‑legal and legal workflows. Leigh is valued for her reliability, attention to detail and commitment to delivering efficient, high‑quality outcomes for clients while maintaining strong service standards across the litigation team. 

Leah‑Mae Fitzpatrick is a dedicated collections professional with experience in customer engagement, complaint handling, and case management within busy recovery environments. Having developed strong communication and problem‑solving skills early in her career, she is recognised for her ability to manage challenging conversations, support vulnerable customers and deliver fair, balanced outcomes for both clients and commercial enterprises . Her background includes liaising between customers and clients, resolving complex queries, managing complaints and working independently to make informed decisions on cases. Leah‑Mae brings a motivated attitude, a calm and professional approach under pressure, and a commitment to maintaining high service standards across the collections function, ensuring smooth and effective day‑to‑day operations.

David Napier is an experienced debt recovery professional with a strong background in customer engagement, negotiation, and case management across high‑volume recovery environments. He is recognised for his ability to handle complex accounts, assess repayment options and deliver fair, commercially effective solutions for clients while maintaining a professional and empathetic approach with customers. David brings a focused, results‑driven mindset to his role, ensuring cases progress efficiently and in line with regulatory expectations. His commitment to accuracy, clear communication and consistent service standards makes him a valued member of the debt recovery team.

Molly Smith is a motivated and fast‑developing debt recovery professional with experience in customer engagement, case handling and delivering fair, balanced outcomes for clients. Known for her organised approach, strong communication skills and ability to adapt quickly, Molly brings a positive and professional attitude to every case she manages. She is confident in handling customer queries, resolving issues and supporting the smooth progression of recovery activity. Molly’s commitment to learning, accuracy and high service standards makes her a valued and reliable member of the debt recovery team.

Lloyd Hudson is a law graduate and developing debt recovery professional with a strong academic grounding in legal principles, dispute resolution and the wider framework governing civil litigation. As he begins his professional career, Lloyd brings an analytical mindset, a structured approach to case handling and a clear understanding of the legal processes underpinning effective debt recovery. He is confident in reviewing information, communicating clearly with customers and supporting the smooth progression of cases from initial contact through to resolution. Lloyd is committed to accuracy, professionalism, and continuous development, making him a valuable and fast‑progressing member of the debt recovery team who contributes to the firm’s high standards of service and operational excellence.